Help Center

No email address is required. You can create an account with a username and password. After opening the user panel, make sure you’re signed in to the right account before viewing plans or client downloads. Keep your username and password somewhere secure; don’t include your password in public screenshots or shared documents. If you switch browsers, clear site data, or use another device, sign in with the same account rather than creating a new one. If you can’t sign in, check your input language, capitalization, and any extra spaces copied along with your details, then confirm that you’re using the correct username. Not needing an email address doesn’t mean you can discard your account details. If you need help restoring access, use the support ticket option in the user panel if you can access it. Never share your password or subscription link publicly.

Your subscription link lets the client load the route configuration associated with your account. You don’t need to enter each route address manually. Sign in to the user panel, open Account Overview, and find your subscription details. Then return to the client’s configuration or subscription settings and update the configuration you’re using. Menu names may vary by platform. Check the update result and make sure the newly updated configuration is enabled. If the update fails, first check that your local network can open the user panel, then verify your plan status and remaining data. If it still won’t update, get the subscription details from the panel again and check that you’re importing them into the right place. Avoid importing duplicate configurations repeatedly. You can include the error message in a support ticket, but hide your full subscription link and any credentials it contains.

K6VPN has no limit on the number of devices connected at the same time. You don’t need to change plans just because you’re switching computers, adding a tablet, or using another supported platform. Sign in to the user panel with your existing account, download the client for your platform, and import that account’s subscription configuration. Each device can use the route that works best for its current network; they don’t all need to use the same exit location. Unlimited devices doesn’t mean unlimited data, so keep an eye on your plan’s data allowance. When you stop using an old device, remove its saved subscription configuration and account details. If you see a device limit warning, save the full error and check which client or service showed it. Don’t pay again based on the warning alone; submit a support ticket to find out what caused it.

K6VPN supports Windows / macOS / iOS / Android / Linux. Find the client download in the user panel and start from the link for your platform. Menu labels vary, so don’t assume another platform uses the same button names. After signing in, read the download page instructions, get your subscription details from Account Overview, and check that the client imported the configuration successfully. Installing the client doesn’t automatically connect you: choose a route, check the connection mode, and test a website you actually need to access. The client download and subscription configuration are for setting up the software and account. The guides on the marketing site explain the steps. If your system shows a permissions prompt during installation, check the source and prompt details before following the relevant guide.

First, make sure your local network can open common websites. Then check your plan status and available data in the user panel, and confirm that the client has loaded the correct subscription configuration. Don’t change routes, switch modes, and reinstall the software all at once, or it will be hard to identify the cause. Keep other settings unchanged: reconnect to the current route first, then compare it with a route in another region. If possible, test on a different local network too. Check whether another proxy or network tunnel is taking over the connection, as it may conflict with the client. If every route fails, note when it happened, your operating system and client, the route name, and the exact error, then submit a support ticket. Logs can help with troubleshooting, but check and redact any credentials before sending them.

A connected status usually means the client has established a connection; it doesn’t confirm that the entire path between your browser, app, and the destination website is working. First check whether all websites are affected or just one. Then check whether the system proxy is enabled, whether your browser has its own proxy settings, and whether the client’s current rules cover the site you’re trying to reach. If other websites work, check the destination service’s region detection, account status, or response before assuming the route has failed. After switching routes, reconnect your browser and test again. If the error mentions domain resolution, check whether you changed the client’s DNS settings manually. Avoid using multiple DNS tools at once. See the troubleshooting guide for a more complete diagnostic process.

Browsers and other apps may use different network paths, so a working browser doesn’t mean the client is routing every app. First check whether the client excludes apps, uses per-app routing, or proxies only selected traffic. Then see whether the app has its own proxy settings. You can temporarily switch to the client’s global mode for comparison, but whether it can route that app depends on the client and system permissions. Reopen the app after switching so it establishes a new connection. If the result changes, check whether the original rules match the app’s destination domains and related resources. Don’t reset your entire account just because one app has an issue. When submitting a ticket, include the app name, operating system, current mode, and the result of your browser comparison.

First work out whether the system is suspending the app, the local network is switching, or the route connection is dropping. Check your system’s battery management, background activity, and network permissions to make sure power-saving settings aren’t restricting the client. Setting names vary by device. Keep the current network unchanged and see whether the connection still drops when you switch to another app. If it only happens when switching between Wi-Fi and mobile data, note the circumstances and test again after reconnecting rather than assuming there’s a problem with your account. Also check whether another network tool is competing for system connection permissions. If the connection drops frequently while the app is in the foreground too, compare with another route and follow the connection troubleshooting steps. Include your device’s operating system, client name, and the steps that triggered the disconnect in your support ticket.

When speeds slow down at peak times, check your local network, route, and destination service rather than judging by a single download test. Pause background downloads, cloud sync, and other network-heavy tasks. On the same device and service, compare the current route with another, then check whether speeds improve outside peak hours. If ordinary websites are slow too, investigate your Wi-Fi signal and network congestion first. If only one platform is affected, save the comparison results. Choose routes based on whether they provide a stable connection for your actual needs; the closest exit isn’t necessarily the best. Note when the slowdown occurs, the route name, the service you’re accessing, and what changed after switching routes. This helps support investigate. Don’t change several settings at once and treat a temporary improvement as a definite fix.

K6VPN covers 110+ countries with 220+ routes. Coverage describes the range of available exit locations; it doesn’t mean every location will perform the same on every local network. First check whether the service you want to use requires a particular region, then compare the routes currently available in your client. Web browsing, interactive sessions, and video streaming can have different connection requirements, so test with the activity you use most instead of sorting by location alone. When comparing routes, keep the destination site and test method the same. Check page loading, response times, and continuous playback. Route lists may change when you update your subscription, so refresh the configuration if the list changes. For information on route types and how to choose, see the Global Locations page.

Video quality may drop because of sustained bandwidth, the streaming platform’s adaptive settings, local network congestion, or your account’s playback settings. A connected status in the client alone can’t identify the cause. Check the platform’s video quality settings and your account permissions first. Pause large downloads on other devices, then compare using the same video. If only content from a particular region shows an error, check whether your current exit location matches the intended catalog and note any region detection message from the platform. After changing routes, reconnect playback to avoid reusing the previous session. K6VPN’s regional coverage doesn’t guarantee that a particular catalog will always be available; content access and region detection depend on the platform’s actual results. If multiple streaming platforms have issues, use the peak-time and local network troubleshooting steps to narrow down the cause.

An AI tool’s page, account login, and ongoing responses may use different domains and connections. Loading the home page doesn’t mean every request can succeed. Note whether the problem occurs during sign-in, when sending a request, or while waiting for a response, then check whether the client rules cover the relevant requests. If your browser has a separate proxy or blocking extension, review what it does and temporarily disable it to compare. Keep the exit region consistent where possible; switching routes repeatedly during sign-in may cause the platform to reassess your session. If the page shows an account, region, or eligibility message, follow the platform’s instructions. A network connection can’t replace the platform’s own account requirements. When submitting a ticket, include the exact error and when it appeared. Don’t send your AI service password or access credentials.

Monthly subscriptions: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. Data packs: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. First decide whether you need ongoing monthly service, then choose a tier based on your actual data use. Data allowance doesn’t determine the billing period. If you often stream videos or download large files, pay closer attention to your remaining data. If you use the service occasionally, compare the data pack options. Unlimited devices describes how many devices you can use; it doesn’t change your plan’s data allowance. You can find all prices and details on the Plans page. Before paying, check the plan name, amount, and billing method shown on your order in the user panel.

K6VPN supports Alipay / WeChat Pay / USDT. Create your order in the user panel and follow the payment instructions shown for that order. Don’t transfer money based on chat screenshots or details from an old order. If your plan status hasn’t changed after payment, return to the original order and check its status, whether payment is complete, and whether the recipient matches the order instructions. If the page is interrupted, don’t repeatedly create and pay for the same order just because you haven’t seen a result yet. If you still can’t confirm the status, submit a support ticket with the order details, payment time, and a redacted payment receipt, and describe what the page shows. Don’t send payment account passwords or other access credentials in a ticket. Whether payment has arrived is determined by checking the order and payment records, not by how long you stayed on the page.

K6VPN offers a 7-day money-back guarantee. To request a refund, sign in to the user panel, state your request in a support ticket, and include the relevant order details so the payment and plan can be checked. Before submitting, review the Refund Policy for eligibility and processing details. If you have multiple orders, specify which one the request concerns. You can describe any issues you’ve experienced to help with troubleshooting, but make your refund request clear rather than treating it as part of the troubleshooting process. Redact your password, full subscription link, and any sensitive information unrelated to the request from ticket attachments. Track progress through ticket replies and actual payment records. No fixed refund arrival time is promised; don’t submit the same request repeatedly.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into remaining days. Don’t assume every account resets at the start of the calendar month, or that the price difference means a fixed bonus allowance or extra billing period. To change your plan, first check your current plan status and data usage in the user panel, then review the target tier and the change details shown. Before confirming, make sure you understand how the conversion affects your remaining time. If the details don’t match your expectations, check with support before making another change. Data packs remain valid until used and never expire, so their terms are different from the monthly subscription reset. Your account status is determined by the user panel and order verification.