Refund Policy

Refund Window and Eligibility

You can request a full refund for any reason within 7 days of your first payment. You do not need to prove a connection issue or complete troubleshooting before submitting a request. The first payment date is verified against the payment record for the order associated with your account. Clearly state your refund request within the window.

The refund period begins with the first payment and does not restart if you change devices, update your subscription, or upgrade mid-term. Renewals and other subsequent orders do not automatically receive a new refund window for any reason. You can still submit a ticket to review issues such as duplicate payments or an incorrect order status.

Eligibility Limits and Order Issues

Within the stated window, normal connection, client configuration, or trying a route is not grounds for refusing a refund. This policy does not impose undisclosed thresholds for the proportion of data used, number of connections, or number of devices, and does not require you to complete troubleshooting before your request is reviewed.

Standard requests made after the refund window are not covered by the full refund commitment for any reason described above. If data has been used up, usage records appear incorrect, the account may have violated the Terms of Service, or payment ownership is disputed, the order and relevant records must be reviewed. A warning label alone does not determine refund eligibility. If more information is needed or a request cannot be handled as submitted, the specific reason will be explained in the ticket.

Data packages remain valid until used and do not expire; this describes the validity period of the data, not an open-ended refund window. For account usage rules, see the Terms of Service.

How to Request a Refund

1. Log in to the user panel, open the support ticket portal, and clearly state that you are requesting a refund rather than only describing a connection issue.
2. Provide the order number, payment date, amount paid, and payment method. If you have multiple orders, specify which one should be reviewed.
3. Provide any necessary payment evidence in response to the ticket, and continue the conversation in the same ticket to avoid missing information across separate records.

You may include a reason for the refund to help distinguish feedback about your experience from an order issue, but it is not required to support a request made within the window. Redact information unrelated to the order from payment screenshots. Do not submit your account password, subscription link, or complete records of other transactions. Keep the original order and payment evidence while the information is being reviewed.

Refund Method and Processing Status

Refunds are generally sent back to the original payment account through the original payment route. Changing the recipient is not a standard handling method. Once the review is complete, the ticket will explain the refund status. Submitting a request, completing the review, the payment channel processing it, and receiving the funds are separate steps; one status does not mean the funds have arrived.

Arrival time depends on payment channel processing and the receiving account. This policy does not promise a fixed processing time. If the ticket shows the refund as processed but the funds have not arrived, first check the transaction details for the original payment account, then share the relevant status in the existing ticket so it can be investigated. Once a refund is completed, the related usage entitlements will end or be adjusted according to the outcome.

How Different Payment Methods Are Handled

For payments made with Alipay or WeChat Pay, refunds are generally processed through the original order's payment channel. If the channel reports that a refund to the original payment method is unavailable, the reason will be checked first, and the next steps will be confirmed through a ticket. You will not be asked to make another payment to unlock a refund.

USDT transfers are handled differently from orders paid through a payment platform, and the original transaction cannot be assumed to reverse automatically. For a return, the original transaction, network, and receiving address must be checked in the ticket. Confirm the handling method and amount basis before any action; do not send an additional transfer without confirmation.

If a payment channel has special restrictions or transaction records are incomplete, the specific issue and any information needed will be explained in the ticket. For information about how refund-related details are used, see the Privacy Policy. To check progress, continue in the original ticket rather than creating a duplicate request.